BACK
TO TOP
Pedego Care is more than a warranty.
It's our "no excuses" promise to you.
5 Year
Parts Warranty
5 Year
Battery Warranty
5 Year
Anti-Theft Protection
Lifetime
Frame Warranty
PEDEGO CARE LIMITED WARRANTY

Please contact an authorized Pedego dealer for warranty claims. If there is not a dealer nearby, please contact Pedego headquarters for assistance.

Warranty Requirements:

  1. Proof of purchase
  2. Registration at the time of purchase
  3. 100-mile tune up by an authorized Pedego dealer
  4. Annual service by an authorized Pedego dealer

This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable.

Pedego Inc. provides each original retail purchaser of a new Pedego bicycle a limited warranty against defects in materials and workmanship as follows:

Original Pedego parts & components are covered by a five year limited warranty.

This Limited Warranty does not cover:

  1. Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by an authorized Pedego dealer. Parts not typically covered include but are not limited to:
    1. Brake Pads
    2. Rotors
    3. Spokes
    4. Tires/Tubes
    5. Chains
    6. Chain Rings
    7. Cassettes
    8. Parts compromised due to corrosion due to the elements (moisture, heat, etc).
    9. Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
  2. Labor charges for part replacement or changeover
  3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress
  4. Scratches, dents and cosmetic damage not caused by Pedego
  5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible
  6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Pedego with the Products;
  7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual
  8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source
  9. Products used or purchased outside the United States.

Pedego batteries are covered by a 5 year prorated warranty.

  • During the first 3 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
  • After the first 3 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 5 year warranty based on the pro-rated purchase date.
  • No cash reimbursement will be made.

The credit is calculated as follows (months from original purchase date):

0-36 months Free repair or replacement
37-42 months 40% off replacement
43-48 months 30% off replacement
49-54 months 20% off replacement
55-60 months 10% off replacement

Batteries can be assessed and found defective only by an authorized Pedego dealer or directly by Pedego Inc.

This Limited Warranty does not cover:

  1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress
  2. Scratches, dents and cosmetic damage, unless caused by Pedego
  3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible
  4. Ordinary wear and tear
  5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Pedego with the Products;
  6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual
  7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source
  8. Products used or purchased outside the United States.
  9. In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage:
    1. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
    2. Where any of the seals on the Battery are broken or show evidence of tampering;
    3. Where the Battery has been used in equipment other than the Bike for which it is specified

Pedego bicycle frames are covered by a lifetime replacement warranty for the original retail purchaser.

This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labor must be performed by an authorized Pedego dealer.

Pedego reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Pedego Inc.

Frame issues that are excluded from this warranty include but are not limited to:

  1. Corrosion
  2. Paint fade, scratches, impact marks
  3. Impact damage
  4. Non reversible modification (drilling/welding)
  5. Chain guard mount to the frame if applicable

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF PEDEGO’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT WILL PEDEGO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF PEDEGO HAD REASON TO BELIEVE SUCH DAMAGES WERE POSSIBLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

PEDEGO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY EQUIPMENT OR SOFTWARE USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH EQUIPMENT WITH THE PRODUCT. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE.

Nothing in the Assembly Instructions & Owners Manual or Product information, instructions or advertisements is intended to create or be construed as an express warranty of any kind with respect to any Product. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of PEDEGO regarding the Products or this Limited Warranty.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

What is the procedure for resolving disputes?

ALL DISPUTES WITH PEDEGO ARISING IN ANY WAY FROM THIS LIMITED WARRANTY OR THE SALE, VALUE, CONDITION OR PERFORMANCE OF THE PRODUCTS MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, WITH THE SOLE EXCEPTION THAT NOTHING IN THIS PROVISION WILL PROHIBIT ANY SUCH DISPUTE FROM BEING RESOLVED AS AN INDIVIDUAL CLAIM IN A SMALL CLAIMS COURT. Any such dispute, whether arbitrated or brought in small claims court, will not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the express intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief or to determine or order that the dispute should proceed as a class or collective action, whether in arbitration or in any other forum or venue. The arbitration will be conducted before a single arbitrator, whose award must not exceed, in form or amount, the relief allowed by the applicable law. The arbitration will be conducted according to the American Arbitration Association (“AAA”) rules and procedures applicable to consumer disputes (which currently may be found at www.adr.org) or, if AAA consumer dispute rules and procedures cannot, for whatever reason, be applied, then according to JAMS consumer arbitration rules and procedures or other arbitration rules and procedures appropriate for use in consumer disputes. This arbitration provision is entered pursuant to the Federal Arbitration Act, and the substantive laws of the State of California, without reference to its choice of laws principles, will otherwise govern the interpretation of the Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator will decide all issues of interpretation and application of this arbitration provision and the Limited Warranty. Judgment may be entered on the arbitrator’s final award in any court of competent jurisdiction.

This arbitration provision also applies to claims against PEDEGO’S employees, representatives and affiliates if any such claim arises from a Product’s sale, value, condition or performance.

The original retail purchaser may opt out of this dispute resolution procedure by, no later than thirty (30) calendar days from the date of the original retail purchaser’s purchase of the Product, (1) sending notice by e-mail to [email protected], with the subject line: “Arbitration Opt Out.” The opt-out email must include (a) the original retail purchaser’s name and address; (b) the date on which the Product was purchased; (c) the Product model name or model number; and (d) the Product serial number (the Product serial number can be found (i) on the Product box; (ii) for Bikes, on the Bike stamped into the bottom of the frame below the bottom bracket; (iii) for Batteries, on a label on the Battery imprinted below a barcode on a metallic sticker; and/or (iv) for Batteries, engraved onto the metal Battery case); or (2) calling 800-646-8604 and providing the same information. These are the only two forms of notice that will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way.

Severability.

If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.

PEDEGO INC.
11310 Slater Ave.
Fountain Valley, California 92708
Phone: 800-646-86045

What is covered and for how long? 

If the original retail purchaser’s PEDEGO Electric Bike (“Bike”) is used in combination with a “Qualifying Lock” (as defined below) that was purchased within seven (7) days of the purchase of the Bike by the original retail purchaser, PEDEGO INC. (“PEDEGO”) will, for five (5) years after the date of purchase of the Bike by the original retail purchaser, replace the Bike one time, and only one time, subject to the terms and conditions of this Additional Limited Warranty Against Theft for Pedego Electric Bikes used with Qualifying Locks (“Anti-theft Limited Warranty”), if the Bike is stolen while properly locked with the Qualifying Lock and is not recovered during the first 30 days after the theft takes place.

What is a Qualifying Lock? 

A Qualifying Lock is a bicycle lock which: (1) is either the Pedego Folding Lock, Pedego Chain Lock, the Foldylock Classic, the Kryptonite New-U New York Fahgettaboudit Mini U-lock, the Trelock BS 650 U-lock, the Abus U-lock Granit XPlus 540, or a bicycle lock of equivalent strength; and (2) was purchased within seven (7) days of the original retail purchase of the Bike.

What is not covered? 

This Anti-theft Limited Warranty is conditioned upon proper use of the Bike with the Qualifying Lock. This Anti-theft Limited Warranty does not cover: (a) defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Bike), improper storage, abnormal exposure to liquid, chemicals, moisture, dampness, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress of/on the Bike and/or Qualifying Lock; (b) scratches, dents and cosmetic damage, unless caused by PEDEGO; (c) any Bike that has the serial number or the bar code removed, defaced, damaged, altered or made illegible; (d) ordinary wear and tear; (e) defects or damage to the Bike caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by PEDEGO and/or the Qualifying Lock’s manufacturer with the Bike and/or Qualifying Lock; (f) defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Bike in a manner that varies from the Bike’s Assembly Instructions & Owners Manual, or of the Qualifying Lock in a manner that varies from the specifications and instructions by the Qualifying Lock’s manufacturer; (g) defects or damage resulting from external causes on the Bike and/or Qualifying Lock such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, blown fuse or improper use of any electrical source; (h) any Bike used or purchased outside the United States or used or purchased in the State of New York; (i) defects or damage resulting from an unsuccessful attempt to steal the Bike; (j) the Qualifying Lock itself; (k) the loss of any accessories or customizations which did not come with the Bike at the time of sale, including but not limited to bike helmets, saddles, vanity plates, etc.; (l) any Bike lost or stolen due to the negligence of the original retail purchaser or any third party to whom the original retail purchaser has given the Bike for use and/or safekeeping; or (m) any Bike stolen by the family members or employees of the original retail purchaser.

What are PEDEGO’s obligations? 

Once and only once, if a Bike covered by this Anti-theft Limited Warranty is stolen and not recovered within thirty (30) days, PEDEGO will, without charge, replace the Bike with, at PEDEGO’S sole option, a new, rebuilt or reconditioned PEDEGO Electric Bike of the same or equivalent model. The replacement bike will continue to be covered by the original Standard Limited Warranty for PEDEGO Electric Bikes and Batteries for a period equal to the remainder of the original Standard Limited Warranty for PEDEGO Electric Bikes and Batteries or for ninety (90) days, whichever is longer. However, this Anti-theft Limited Warranty applies for only one Bike replacement for theft, and will no longer be in effect after a single replacement. If your replaced Bike is subsequently recovered by police or otherwise, then the recovered Bike will become the sole property of PEDEGO. Except to any extent expressly allowed by applicable law, transfer or assignment of this Anti-theft Limited Warranty is prohibited.

What must you do to obtain Anti-theft Limited Warranty service? 

To obtain service under this Anti-theft Limited Warranty, you must have reported the theft of the Bike to police within forty-eight (48) hours of the theft, and you must submit to PEDEGO an Anti-theft Limited Warranty claim that includes the following material and information: (i) the original sales receipt or proof of purchase of the Bike showing the original date of purchase, the serial number of the Bike and the seller’s name and address; (ii) the original sales receipt or proof of purchase of the Qualifying Lock showing the original date of purchase, the make, model and serial number of the Qualifying Lock, and the seller’s name and address; (iii) a Warranty Product Return Authorization Number (“WPRAN”); (iv) a copy of the official police report documenting the theft of the Bike; and (v) the broken Qualifying Lock or remaining portion of the Qualifying Lock. To obtain assistance on where to deliver the documentation and/or obtain a WPRAN, please call PEDEGO Customer Care at 800-646-8604.

What are the limits on PEDEGO’s liability? 

THIS ANTI-THEFT LIMITED WARRANTY SETS OUT THE FULL EXTENT OF PEDEGO’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE BIKE UNDER THE ANTI-THEFT LIMITED WARRANTY. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS ANTI-THEFT LIMITED WARRANTY. IN NO EVENT WILL PEDEGO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE RETURNED BIKE OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE BIKE, EVEN IF PEDEGO HAD REASON TO BELIEVE SUCH DAMAGES WERE POSSIBLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
PEDEGO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY EQUIPMENT OR SOFTWARE USED IN CONJUNCTION WITH THE BIKE AND/OR QUALIFYING LOCK, OR THE ABILITY TO INTEGRATE ANY SUCH EQUIPMENT WITH THE BIKE AND/OR QUALIFYING LOCK. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE.

Nothing in the Assembly Instructions & Owners Manual or Bike information, instructions or advertisements is intended to create or be construed as an express warranty of any kind with respect to the Bike. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Anti-theft Limited Warranty or to make binding representations or claims, 7 whether in advertising, presentations or otherwise, on behalf of PEDEGO regarding the Bike or this Anti-theft Limited Warranty.This Anti-theft Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

What is the procedure for resolving disputes? 

ALL DISPUTES WITH PEDEGO ARISING IN ANY WAY FROM THIS ANTI-THEFT LIMITED WARRANTY OR THE SALE, VALUE, CONDITION OR PERFORMANCE OF THE BIKE MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, WITH THE SOLE EXCEPTION THAT NOTHING IN THIS PROVISION WILL PROHIBIT ANY SUCH DISPUTE FROM BEING RESOLVED AS AN INDIVIDUAL CLAIM IN A SMALL CLAIMS COURT. Any such dispute, whether arbitrated or brought in small claims court, will not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the express intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief or to determine or order that the dispute should proceed as a class or collective action, whether in arbitration or in any other forum or venue. The arbitration will be conducted before a single arbitrator, whose award must not exceed, in form or amount, the relief allowed by the applicable law. The arbitration will be conducted according to the American Arbitration Association (“AAA”) rules and procedures applicable to consumer disputes (which currently may be found at www.adr.org) or, if AAA consumer dispute rules and procedures cannot, for whatever reason, be applied, then according to JAMS consumer arbitration rules and procedures or other arbitration rules and procedures appropriate for use in consumer disputes. This arbitration provision is entered pursuant to the Federal Arbitration Act, and the substantive laws of the State of California, without reference to its choice of laws principles, will otherwise govern the interpretation of the Anti-theft Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator will decide all issues of interpretation and application of this arbitration provision and the Anti-theft Limited Warranty. Judgment may be entered on the arbitrator’s final award in any court of competent jurisdiction.

This arbitration provision also applies to claims against PEDEGO’S employees, representatives and affiliates if any such claim arises from a Bike and/or Qualifying Lock’s sale, value, condition or performance.

The original retail purchaser may opt out of this dispute resolution procedure by, no later than thirty (30) calendar days from the date of the original retail purchaser’s purchase of the Bike, (1) sending notice by e-mail to [email protected], with the subject line: “Arbitration Opt Out.” The opt-out email must include (a) the original retail purchaser’s name and address; (b) the date on which the Bike was purchased; (c) the Bike’s model name or model number; and (d) the Bike’s serial number, (the Bike’s serial number can be found (i) on the Bike’s box; or (ii) on the Bike stamped into the bottom of the frame below the bottom bracket); or (2) calling 800-646-8604 and providing the same information. These are the only two forms of notice that will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Anti-theft Limited Warranty in any way.

Severability. 

If any portion of this Anti-theft Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Anti-theft Limited Warranty.
PEDEGO INC.
11310 Slater Ave.
Fountain Valley, California 92708
Phone: 800-646-8604